Customer Testimonials
I had a good experience with the dealership and the best experience over all the years I have bought vehicles. I have purchased over 500 and never had as good experience as I had with Rick Hendrick .
“Donald was fantastic to work with throughout our QX80 purchase. He was knowledgeable, patient, and genuinely supportive from start to finish — answering every question thoroughly and never making us feel rushed or pressured. He worked hard to get us a deal we were comfortable with and made the whole process smooth and low-stress. Highly recommend asking for Donald if you’re shopping for your next vehicle!”
The waiting area is clean, the staff is friendly and Frank was very helpful and knowledgeable.
After being unsuccessful with getting an update at the dealership near me, I was happy to be able to get it done here. Very courteous and professional all around
Great Pkace Friendly cares about there clients and worked hard to get me set in
Had 2 belts replaced at 180$ and you charged me 550$ labor for an hour and half job. Hose in motor was disconnected. Transmission light came on later that day. Then he tried to sucker me into 1,000$ transmission flush!
Good experience. I would definitely recommend them for a great service experience. Very helpful and transparent. Arrived early and they got me in and out quickly.
Drove 2 hours to go look at a truck here. Loved the truck and was very satisfied with the whole process. From the price to the trade in offer I am very pleased with this dealership. My sales person was Troy Hogan and was was a great representative of this company. Thanks Troy!
Everything was done that I requested. Jeff Williams did a fine job of explaining everything and seeing that it was completed promptly. I will always bring my Yukon for critical maintenance here.
Donald was awesome found me the perfect truck we had a good time highly recommended him
I have bought 3 trucks from this dealer and the staff there are very helpful and knowledgeable. Kenmanuel.did a fantastic job assisting me in my decision to buy my new truck .
Caleb Crump was great! His attention to detail was appreciated! I just had a oil change and tire rotation.
We recently purchased a used vehicle. Excellent service all around! Donald was great! Thanks to Mike, Matt, and the entire Rick Hendrick team!
I had a great experience working with Alex Fragosso. From the moment I walked in, he was professional, knowledgeable, and genuinely helpful. He took the time to understand my situation and worked hard to get me approved and into a car that fits my needs. What stood out most was his honesty and willingness to go the extra mile. He made what could have been a stressful process feel easy. I highly recommend asking for Alex if you’re in the market for a vehicle!
Mike the GM and Nate Service guy did an outstanding job when I was there
Service department very professional and friendly. Waiting room very clean and spacious. Would highly recommend Rick Hendricks. Easy to schedule appointment.
It was a 10 out of 10 experience for me server advisors was excellent and great communication
The service is professional and friendly. They even provide a video as technician checking your car and tell you how was the inspection. I like that.
Unfortunately there has been issues, service is questionable and the lack of communication or no regard to customers unsatisfactory during a visit is very unpleasant to say the least. Overall in my opinion needs improvement and perhaps this is across the board.
Showed up for a 11A appt 15 minutes early. Walked out 2+ hours later. Get better service at a doctors office.
Our experience was wonderful! Ben was very helpful and helped us find the perfect vehicle for us.
Nate went above and beyond to ensure i got in and out timely and also personally drove me to and back from the Rental company
Front desk was cheerful and I didn’t wait long for any part of the deal.
John White.was awesome . He’s professional service advisor. Will keep going to that location.
I really had a good experience at the dealership which I was quite surprised by since I was expecting them to give me a hard time. The entire process went very well and Joshua my sales person was very honest and straightforward We had a problem with a missing key fob, and the finance manager made sure that he took care of me. I definitely have a very positive view of this dealership
Great service and not long at the dealership. Will send friends and family to you guys.
Two hour wait for an oil change Ridiculous. Who has time for that. Not me.
My service was excellent. I was in and out in record time. I was there for oil change and tire rotations. John White gave excellent customer service.
Troy Hogan was my primary contact and he was very helpful and attentive. He did a great job listening and helping get me in my new GMC vehicle. I would highly recommend him to friends.
A quality experience in every way. Consistent service, good guidance on actual service needs, and reasonable pricing.
This dealership is superb. when I came I was greeted made to feel comfortable. I wasn’t pressured and I love that everything is upscaled.
I had an awesome experience at Rick Hendrick Buick GMC in Duluth, GA. Pricing on the vehicle I purchased was fair and the staff was extremely friendly. I would highly recommend that you purchase your next vehicle from them.
Brian did an amazing job working with me and helping me choose the right truck! Rick Hendrick always delivers the best service.
Donald was great really knows His Hummer EV as definitely recommend buying one from him
We recently had service performed on my SUV and everything went smoothly. Chris Youngblood was very professional, knowledgeable, and easy to work with. The service was fast and efficient, which we really appreciated. Great experience overall.
My sales representative Devon was awesome to deal with and he went above and beyond
Very professional and easy to work with. They did everything that was promised and deal was made very easy
I had an outstanding experience with the sales team that was able to put me in the truck I was liking for and for below budget.
Basic service took way too long and never got video on service from my technician. Plus I did not get a review from the advisor. I believe they are padding the scores because they knew I was not happy. Very disappointing and not trustworthy.
Stop asking me, I don't even own a GMC, I traded it in for a Ford, that's how bad my GMC Sucked!
Service is fast and friendly with a very positive, absorbent, can do attitude. Would recommend this quality of service to all friends and family. Pleasant every visit!
Clean and courteous staff!! Will recommend to family and friends, 5 star at the very least. Will definitely return 👍
I had a good experience with my service. They were very pleasant to deal with
Worked with Alexis he was great. He really helped me understand the car buying process better! Sending everyone I know to work with him!
The dealership is very good. The service is good there the intake manager is very helpful. I don’t have any problems with anything that has been done.
They always go above and beyond to help me with my truck issues. John is always super friendly.
Jeff Williams is one of your best repr. Very professional and responsive to calls and in person
Knowledgeable,customer service,focus on my needs. The whole team is good and helpful to serve.
My Salesperson Ellis Palmer, Tod, & Taven were phenomenal. I am very happy with my vehicle.
Everything went as it should. Nate was over the top and I will forever ask for him again. They made a great effort to make this a "one stop" service,I even got a new compressor!!!!!
Great work Alexis! Will be sending my friend your way as well! Will return when I’m ready to purchase mine car
We recently purchased a 2025 GMC Sierra 1500 Denali from Rick hendrick GMC and the experience was excellent from start to finish. The salesperson Devon was professional, responsive, and made the entire process smooth. He was very knowledgeable, took the time to answer all my questions, and made sure I was confident with my purchase. Highly recommend them for anyone in the market for a new GMC—you won’t be disappointed!
This was my first time visiting I had to come there for a problem with my 21 Acadia they diagnosed it they told me what it would cost to get a repaired I had issued other issues they addressed them quickly within a day within hours The car was done these guys are great then they help me arrange payment I didn't have all the money it was needed to pay for that car Great job great job
They were extremely friendly and professional and helped me a lot with trading my car
I purchased my dream truck!! Thank you Ken! You kept us informed and helped us throughout the process…you guys are the BEST!
Brought my 2024 GMC AT4 in for a 4 wheel alignment. Service advisor was good and excellent service, but my truck is still not properly aligned. I called the next day and I haven't received a call back for my issue.
My first service appointment was easy to schedule and was completed in a timely manner. I arrived, checked in immediately, and was out about an hour later.
Dealership was okay don’t know if they have what I need but Eddie was the best part of the experience
Transactional vs Relational Not customer centric reactive vs proactive Service and maintenance is a key factor in a customer's experience of ownership and potential brand loyalty. Service Advisors should be empowered to build relationships that include trust, transparency, and other key factors that create an atmosphere of customer confidence in the dealership. My negative experience with the dealership's service department is not a failure of the Service Advisor, rather it's a failure of management, ownership, and an entrenched automotive industry standard of transactions over relationships. That's as much as I'm willing to share.
Jeff Williams in service was excellent in communication and providing repairs for reasonable cost. Also providing transportation to home since I was within 10 miles was extremely valuable perk.
Ellis was amazing in helping my family find a new vehicles. I will go to him for all of my car buying needs and recommend my family and friends
Nate in service is helpful, they have been fair in cost and scope of work
All of the staff at the dealership were very inviting and cordial. My salesman, Ben, made the purchasing of my new GMC pick up truck, very enjoyable and refreshing. He was very informative and providing a detailed demonstration of all of the options on my new vehicle. He even offered refreshments while we waited for the finance department. Ben made a potentially stressful buying experience, a very fun and enjoyable event. He is to be commended for his professionalism. I would highly recommend Ben as well as Rick Hendrick GMC/Buick of Duluth Georgia to anyone looking to purchase a ... Read More DealerRater - Aug 23, 2025
Poor experience across… service dept is a complete mess… zero communication/ updates… always have an excuse for bad job.. wish had another dealership around
Absolute worst management and trade evaluation ever. Kim brown was a honest person, but had me dragged on waiting on Ryan sanders “manager” instead of offering a fair trade he decided to lowball an offer that you can’t find anywhere in the country. Told me they use “KBB” Ran it thru myself it and it came back at 17k higher than what they offered me. Caught me with a fake 12k off msrp or 0% financing ad but tried royally screw me. Instead of owning the fact they tried to lowball me, he got sensitive and hung up the phone ... Read More DealerRater - Aug 7, 2025
Have had usually thorough service at this dealership. Was prompted by my GMC app to have my truck brought in for general service and maintenance. Although they found no issues with my truck, they only changed the oil. The app listed the cabin filter as something that needed to be replaced at this mileage. It was not.... Now, I will have to figure out how to do it myself as I have no desire to be without a vehicle for another day....
Poor service department tried to charge me 800 to repair a brand new truck took it back to to Paul Thigpen in Vidalia Georgia where i bought it they had it fixed in an hour I wouldnt let the service department at Rick Hendricks GMC look at nothing i own
It was slot of people but Eddie made sure I was helped. Even though he was busy he stopped to help me which I really appreciate.
Eddie did great! He worked super fast because I was in a rush very informative!
I worked with Eddie he was very respectful and knowledgeable on the envista. Once you guys have my color! I’ll be back
i really enjoyed working with jayden he was so helpful throughout our whole process and rlly helped us narrow down whst we wanted!!
Alexis Pedraza was smooth trough the process of making my car buying experience well thanks
Made an appointment for routine service. When I arrived Jeff Williams came right away to get me checked in. Routine service and Supercruise update took little over an hour. I even received a video showing me my rear window wiper needed to be replaced. I approved the request and that was impressive.
Kynari Askew is the man you want to see when you come to Rick Hendrick Buick GMC in Duluth, Ga. He help me find the car I was looking for and worked with me to get an excellent deal. A real standup guy straight forward and honest and very helpful. Thank you all your help!
These guys and girl's were very excellent answered all my questions about vehicle and went above and beyond so could get in to one as well, I will recommend these guys and girl's to future prospects.
Ellis Plummer is a knowledgeable young man and a pleasure to work with. He ensured I got the best vehicle at the best price
Go see Ellis Plummer for all car buying needs !! He’s very professional easy going. Really make you feel like you got the best deal.
He’s very cool and down to earth always accessible and always ready to help out
I purchased my grey color 2025 GMC Elevation on 04/30/25 and my sales agent was Alexis. He was patient and kind and not pushy. Alexis understood I needed my few days of due diligence and was on on point when I was ready to purchase. The sales team and finance guys were great in answering all my questions as well as being fair when it came down to negotiation. I would highly recommend Rick Hendricks Buick GMC in Duluth, GA.
Kynari asked me what type of vehicle and the price range I wanted to be in for my monthly payment. He got the vehicle i wanted, with the color and all I needed. He was very professional and knowledgeable. Will comeback to do business again!
I came in to see a Sierra 1500 a couple days ago ago! Jayden reached back out to get me back in!
Jayden was great very informed about the envistas. Will be back to purchase once I’m ready to trade in. Very nice environment, my family was very comfortable
Chad Armstrong at Hendrick Buick GMC was awesome to work with. Answered all my questions about a new Sierra Truck I was interested in buying.Had the truck ready for me view and test drive.Made me a great deal.Very happy with Hendrick . Overall great experience.Will recommend to friends and family.
Very helpful, worked with a great young man Kynari Askew. Couldn't ask for a better salesman
Love this place Donald and Ryan were awesome got me the Yukon I wanted highly recommended this place
Muy contento con el servicio y la atención del sr Kenmanuel Carrizalez lo recomiendo al 100%
Isaac at Rick Hendrick Buick GMC in Duluth is very professional, genuine, honest, no pressure. Truely a very nice sincere sales professional. After spending some time with Isaac, we ended up bought a pickup truck from Isaac. It was a pleasure working with him. I would definitely recommend Isaac to my friends or anyone who wants to buy a new car. Please go to Rick Hendrick Buick GMC in Duluth and ask to see Isaac. Thank you, Isacc, for making our car buying experience as pleasant as we expect.
Kynari was extremely helpful and patient through the process of helping me purchase a new Sierra 2500. Great young man to work with!
Go check out Devon Few if you are interested in a vehicle. He will help you find your dream car!
After I totaled my truck I was upset because I thought I would never fall in love with another vehicle but with the guidance of Kynari I was able to find perfect vehicle. Kynari was very helpful with making sure I understood all the paperwork and vehicle information and making sure that my new truck was the perfect fit for my expanding family will definitely be coming back!!
Love the whole staff at Hendrick GMC Donald is always great to work with along with Managers Ryan and Mike
I went to this dealer with my husband and they took very good care of him. They also helped us with recommendations. Thank you very much Ken Manuel.
I had a great experience with mr. Kenmanuel, their customer service is very attentive, fast and with great willingness to solve problems, I recommend them 100%. Congratulations Mr. Kenmanuel Carrizales, Thank you
I went to this dealer with my husband and they took very good care of him. They also helped us with recommendations. Thank you very much Ken Manuel.
i really enjoyed working with jayden! he’s very informative & a great conversationalist. he didn’t miss a beat! great work
In my last visit to chose a vehicule for my needs, the seller help me a lot! Great service from the dealership, they help me to save some money also. Thanks a lot Ken Manuel.
Eddie was a great help in finding the car we need. An extremely excellent salesman
Muy complacido con el excelente trabajo de Kenmanuel Carrizales lo recomiendo sin duda alguna. muy bueno
Justin did great great work great dealership overall great business will be referring my other friends
Justin was cool! Glad he was my advisor really appreciate the effort! Will send my friend